Refund Policy

Refund Policy for iptvunlimitedpro.com

At iptvunlimitedpro.com, we are committed to providing the best possible IPTV services to our customers in the UK and beyond. We understand that sometimes things don’t go as planned, and you may need to request a refund. This Refund Policy outlines the conditions under which you can request a refund for your IPTV subscription, as well as the process for making such a request.

Eligibility for a Refund

We offer refunds for our IPTV services under certain conditions. These include:

– Service Disruptions: If you experience technical issues that prevent you from using the service, such as constant buffering, failure to load channels, or other technical difficulties that we are unable to resolve within a reasonable time frame, you may be eligible for a refund.
– Non-Delivery of Service: If, for any reason, your subscription was not activated, or if you were unable to access any content within the first 24 hours after subscribing, you are eligible for a full refund

– First-Time Users: We offer a 7-day money-back guarantee for first-time users. If you are not satisfied with the service within the first 7 days of your subscription and there are no issues with the service itself, you may request a refund.
– Billing Errors: If you are mistakenly charged for a renewal or if there is an error in the billing process, you are eligible for a refund.

Non-Eligibility for Refunds

Refunds will not be issued in the following cases:

– User Errors: Refunds are not available if the issue is related to incorrect settings, such as wrong device configuration, network issues, or problems caused by external factors unrelated to the IPTV service itself.
– Service Usage Beyond 7 Days: If you have used the service for more than 7 days, you are no longer eligible for a refund, as our policy covers only the first 7 days of service.
– Change of Mind: If you decide to cancel your subscription simply because you change your mind after using the service, refunds will not be provided.
– Content Availability: While we strive to provide the best content, we do not offer refunds if specific channels or content are temporarily unavailable due to licensing or other external factors.

How to Request a Refund

If you meet the eligibility criteria and would like to request a refund, here’s what you need to do:

1. Contact Customer Support: Reach out to our dedicated customer support team at support@iptvunlimitedpro.com or use our live chat support for immediate assistance.
2. Provide Required Information: When contacting support, make sure to include your subscription ID, the email address associated with your account, and a detailed explanation of the issue that led to your refund request.
3. Refund Processing Time: Refund requests will be reviewed and processed within 5-7 business days of submission. Once approved, the refund will be issued to your original payment method.
4. Refund Amount: If your refund request is approved, the refund will be issued for the full subscription amount (excluding any applicable transaction fees or service charges).

What Happens After a Refund Is Approved?

Once your refund request is approved, the following steps will occur:

– Refund Method: Refunds will be credited to the same payment method used for the original transaction. In the case of a payment error, we will issue the refund to your bank account or alternative payment method.

– Account Access: After a refund is issued, your access to the IPTV service will be terminated. You will no longer be able to use the service, and any remaining subscription time will be canceled.
– Notification: You will receive an email confirmation once your refund has been processed, along with any relevant details about the transaction.

Additional Information

– Subscription Renewals: If you are requesting a refund after the renewal of a subscription, please note that refunds will apply only to the most recent payment made, not to previous payments.
– Partial Refunds: In some cases, if you have used the service for a portion of the subscription period, a partial refund may be issued, depending on the circumstances and the length of time the service was used.
– Service Termination: If a refund is requested, the service will be terminated immediately, and any future charges will be canceled.

If you have any questions or concerns about our refund policy, or if you need assistance with a refund request, please don’t hesitate to contact us. Our customer support team is available 24/7 to provide you with the support you need. We are here to ensure that your experience with iptvunlimitedpro.com is positive and hassle-free.

Why Our Refund Policy Matters

At iptvunlimitedpro.com, we believe in transparency and fairness. Our refund policy is designed to protect both you, the customer, and our business. We want to ensure that you feel confident when subscribing to our IPTV service, knowing that you have a straightforward and easy-to-understand process in place if you need to request a refund.

We are committed to providing the best IPTV experience possible and continuously improving our services. If you are not satisfied with any aspect of our service, please don’t hesitate to reach out to us so we can assist you promptly.